Volta Ryde Logistics Limited
Volta Ryde Logistics Limited Privacy Policy
Effective date: November 24, 2025
This Privacy Policy explains how Volta Ryde Logistics Limited ("Volta Logistics", "we", "us" or "our") collects, uses, shares and protects the personal information of users of our website and services at https://voltarydelogistics.com/ (the "Site"), our mobile apps, and related services when used in Nigeria. It is written in clear, plain English so you can understand what happens to your information.
We designed this policy to follow international best practice (we used the rider/order recipient privacy notice published by Uber as a reference) and Nigeria’s data protection rules, including the Nigeria Data Protection Regulation (NDPR) and the Nigeria Data Protection Act, 2023 (NDPA). It describes the types of information we collect, why we collect it, who we share it with, and what rights you have under Nigerian law.
1. Who we are
Volta Ryde Logistics Limited is a Nigerian mobility and logistics platform providing services through our Rider App and Business App, headquartered at 9 Commissioner Road, Bendel Estate, Warri, Delta State, Nigeria, that connects senders, recipients and drivers/couriers.
Our contact details:
- Company: Volta Ryde Logistics Limited
- Website: https://voltarydelogistics.com/
- Data protection contact: info@voltarydelogistics.com
2. Scope and application
This policy applies to all users of our digital services in Nigeria, including:
- Riders using the Volta Ryde Rider App for transportation or delivery requests;
- Business customers using the Volta Ryde Business App to manage bookings, fleets or deliveries;
- Drivers/couriers operating on the platform;
- Visitors to our website.
This Privacy Policy covers data collected through:
- The Rider Mobile App
- The Business Mobile App
- Our website and APIs
- Customer support channels
3. Information we collect
We collect information needed to provide, secure and improve our services. Categories include:
- a. Account & identity data — name, email address, phone number, username, password, profile picture, government ID numbers (where required for verification).
- b. Contact & delivery data — delivery addresses, recipient names, phone numbers, special delivery instructions.
- c. Transaction & service data — pickup and drop-off locations, booking times, order content description, billing details, payment method (last 4 digits), invoices, and transaction records.
- d. Device & technical data — IP address, device identifiers, operating system, browser type, crash logs, app version, cookies and similar tracking technologies.
- e. Location data — real-time GPS location of drivers and (with your consent) of senders/recipients while a delivery is in progress.
- f. Communications data — call and message logs (content only when necessary and with legal basis), customer support interactions, and feedback or reviews.
- g. Sensitive data (limited & only if necessary) — where legally required, we may collect identification documents or proof of address; we do not seek or store health data or other special category data unless you provide it for a lawful and specific purpose.
4. How we use personal information (purposes)
We process personal data for the following lawful purposes:
- To provide and operate our rider-hailing, mobility, delivery, and business management services (matching deliveries to drivers, routing, order tracking, payments and receipts).
- To verify identity and prevent fraud and unlawful activity.
- To communicate with users (notifications, customer support, service messages).
- To process payments, issue receipts and manage billing.
- To personalise and improve our services and app experience.
- To detect, prevent and investigate security incidents, abuse, and fraud.
- To comply with legal obligations (tax, law enforcement requests, regulatory requirements).
- For analytics and business insights (aggregated and anonymised where possible).
We will only process data necessary for each purpose and keep it for no longer than needed for the purpose described in this policy.
5. Legal basis and Nigerian law
Under the Nigeria Data Protection Act 2023 and the NDPR we rely on lawful bases including:
- Consent: where you have given clear consent (for example for marketing, certain location sharing or optional features);
- Performance of a contract: when data is necessary to provide service (deliveries, payments, account management);
- Legal compliance: to comply with legal and regulatory obligations;
- Legitimate interests: for fraud prevention, platform security, analytics and improving services, balanced against your rights.
6. Sharing personal information
We may share personal data with:
- Service providers and partners: payment processors, mapping and routing providers, SMS/email gateways, cloud hosting and analytics providers who process data on our instruction.
- Drivers and couriers: limited contact and delivery details necessary to complete a delivery.
- Business customers: when you book on behalf of a business, we may share relevant order and billing details with that business.
- Regulators and law enforcement: where required by law or regulatory request.
- Affiliates and acquirers: in the event of a corporate transaction (sale, merger, reorganisation).
Whenever we share data with third parties, we require contractual guarantees of appropriate security and that data will be used only for permitted purposes.
7. Cross-border transfers
Some of our service providers or systems may be located outside Nigeria. When we transfer personal data outside Nigeria we put contractual safeguards in place and/or rely on other lawful mechanisms to keep your information protected in accordance with Nigerian data protection requirements.
8. Cookies and similar technologies
We use cookies and local storage to operate the Site and app, remember preferences, and for analytics. You can manage cookie settings through your browser or device, but disabling some cookies may affect functionality.
9. Security
We employ administrative, technical and physical measures to protect personal data from loss, unauthorised access, disclosure, alteration or destruction. Measures include access controls, encryption in transit, vulnerability scanning and staff training.
While we work to protect your data, no system can be 100% secure. If we become aware of a breach that is likely to result in a high risk to your rights and freedoms, we will notify affected users and the relevant Nigerian supervisory authority in line with the NDPA/NDPR requirements.
10. Data retention
We retain personal data only for as long as necessary to fulfil the purposes set out in this policy, to comply with legal obligations, resolve disputes and enforce our agreements. Retention periods differ by category — e.g., transactional records and financial data are retained for tax and accounting obligations.
11. Your rights (under Nigerian law)
Subject to local exceptions, you have rights to:
- Access the personal data we hold about you;
- Correct inaccurate or incomplete data;
- Request deletion (right to be forgotten) where legal grounds allow;
- Object to certain processing, including direct marketing;
- Withdraw consent where processing is based on consent;
- Port a machine-readable copy of your data, where applicable;
- Complain to the Nigeria Data Protection Commission or other competent authority.
To exercise these rights contact info@voltarydelogistics.com. We will respond in line with statutory timescales.
12. Children
Our services are not intended for children under 13. We do not knowingly collect personal data from children under 13. If you believe we have such data, please contact us and we will take steps to delete it.
13. Changes to this policy
We may update this policy from time to time. We will publish the updated policy on our Site with the new effective date. Significant changes will be communicated through the app, email, or other prominent notice.
14. How to contact us
If you have questions, requests or concerns about this policy or how we handle personal data, please contact our Data Protection Officer at: info@voltarydelogistics.com
You can also write to us at our registered office address (shown on our Site).
15. Additional information for drivers and businesses
We maintain additional documents for drivers/couriers and business customers. These describe specific data categories, background checks, KYC verification, performance metrics, and information sharing. Full addenda are included below.
Cookie Notice
Volta Ryde Logistics Limited uses cookies and similar technologies to:
- Keep the website functioning properly
- Remember your preferences
- Improve performance and analytics
- Secure the platform
You can manage cookies through your browser settings. Disabling some cookies may affect site performance.
Cookie Banner Text:
"We use cookies to improve your experience, analyse traffic and deliver secure services. By continuing to use our site, you agree to our cookie policy. Manage preferences in your browser settings."
Privacy Summary (Key Points)
In simple terms:
- We collect only the information needed to deliver items, verify users, and keep our platform secure.
- We share your data only with trusted partners (like payment processors or drivers) who help complete your deliveries.
- We follow Nigerian data protection laws (NDPA & NDPR).
- You control your data—access it, correct it, or ask us to delete it.
- Your information is protected with security measures like encryption and access controls.
- We never sell your personal information.
Driver Data Processing Addendum
This Addendum applies to all drivers and couriers using Volta Ryde Logistics Limited.
Data We Collect from Drivers
- Identity verification (full name, phone number, email)
- Government-issued ID, NIN, driver’s licence (if required)
- Vehicle information
- GPS location during active deliveries
- Background check information (if legally required)
- Performance records (delivery time, ratings, incident reports)
Why We Collect Driver Data
- To confirm identity and ensure platform safety
- To assign and manage deliveries
- To prevent fraud or unsafe activity
- To comply with Nigerian legal and regulatory requirements
Sharing
Driver data may be shared with:
- Recipients (limited delivery-related info only)
- Regulators/law enforcement where required
- Insurance partners when relevant
Business Customer Data Processing Addendum
This Addendum applies to individual and corporate clients using Volta Ryde Logistics Limited.
Data We Collect from Businesses
- (Individual/Company) name, location, contact details
- Pickup/delivery details
- Billing and transaction records
- Staff/representative contact information
Why We Process This Data
- To fulfil logistics services and deliveries
- To manage billing and invoicing
- To provide customer support
- To improve analytics and service quality
Sharing
Business customer data may be shared with:
- Drivers (delivery-relevant details only)
- Payment processors
- Regulatory bodies when legally required
For questions about these addenda, contact info@voltarydelogistics.com.
Last updated: November 24, 2025