1. Introduction
Welcome to Volta Ryde Logistics ("we," "our," or "us"). We operate the Volta Ryde Logistics website (https://voltarydelogistics.com) and mobile applications (including user, client, customer, and driver/rider apps).
This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our logistics, ride-hailing, package delivery services, and mobile applications. By using our app and website, you agree to the collection and processing of your personal information as described in this policy.
2. Information We Collect
We collect information to provide, personalize, and improve our logistics and ride services.
A. Direct Personal Information
- Account Information: Full name, phone number, email address, physical address, profile photo, and password.
- Driver & Partner Verification Data: Government-issued identity documents (national ID, driver's license, passport), vehicle information, license plate numbers, insurance, and background check verification records.
- Payment Data: Credit/debit card information, mobile money details, and billing records (processed securely through third-party payment gateways; we do not store full payment card credentials directly).
B. Location Data (Foreground & Background)
- Precise Location: We collect precise GPS location data from your device to enable core app functions such as ride booking, package pickup, live driver tracking, route optimization, and delivery calculation.
- Background Location (For Drivers/Riders): If you use the Driver/Rider app, Volta collects location data even when the app is closed or running in the background. This is required to send nearby order/ride dispatches, keep customers updated on delivery progress, track active trips, and ensure safety. A persistent notification will always display on your device when background tracking is active.
C. Automatically Collected Data & Usage
- Device Identifiers: IP address, unique device IDs (IMEI, Android ID), device model, operating system, mobile network, and app version.
- Sensor & Telematics Data: For driver safety monitoring (speed, braking, acceleration patterns).
- Usage Logs: App access dates/times, screens viewed, crash logs, and performance diagnostics.
D. Third-Party Permissions Required
- Camera & Media: For uploading profile pictures, scanning packages/QR codes, or uploading verification documents.
- Storage/Files: To cache app logs or capture receipts.
- Contacts (Optional): To allow easy sending of delivery receipts or sharing ride status with emergency contacts (requires explicit user consent).
3. How We Use Your Information
We process your personal data for the following operational and legal purposes:
- Core Service Delivery: Connecting passengers/shippers with driver/delivery partners, calculating fares, and routing.
- Real-time Tracking: Tracking rides and cargo from origin to destination.
- Safety & Security: Verifying user identities, driver screening, fraud prevention, and vehicle safety monitoring.
- Customer Support: Resolving disputes, handling lost items, and fulfilling support requests.
- Transactions: Processing dynamic billing, automated receipts, and driver payouts.
- Communication: Sending SMS notifications, push alerts, operational updates, and transactional messages regarding your rides or deliveries.
- Legal & Regulatory Compliance: Fulfilling tax obligations, responding to legal law enforcement orders, and maintaining financial records.
4. Prominent Disclosures and In-App Consent
In accordance with Google Play Developer Policies:
Google Play Policy Compliance Notice
- Background Location: When you open the Volta Ryde app, you will be presented with an explicit Prominent Disclosure requesting permission to access location in the background. Location data is strictly used for routing, safety, dispatching, and tracking orders, and is never sold or used for targeted advertising.
- Microphone/Camera Access: Camera access is strictly requested in-context when uploading documents, photos, or delivery verification proofs.
5. Data Sharing and Third-Party Disclosure
We do not sell your personal information. We share your data only with necessary third parties under strict confidentiality agreements:
- Between Users (Riders & Drivers): Drivers receive pick-up/drop-off locations, rider names, and masked contact info. Passengers receive driver names, vehicle details, profile photos, and real-time location tracking.
- Service Providers: Cloud hosting providers, payment processors, mapping/geolocating services (e.g., Google Maps API), and SMS notification gateways.
- Legal Authorities: When required by law, subpoena, or to protect the safety of our users and the public.
6. Data Retention and Account Deletion
- Data Retention: We retain your personal data for as long as your account remains active or as needed to provide services. Financial transaction records are retained for minimum statutory periods (typically 5 to 7 years depending on local law).
- Account & Data Deletion: In compliance with Google Play Console guidelines, you have the right to request full account and data deletion at any time.
- In-App: Go to Account Settings > Security & Privacy > Delete Account.
- Web Request: You can request account and data deletion online by emailing support@voltarydelogistics.com.
Upon confirmation, your profile, active order history, location history, and credentials will be permanently erased or anonymized within 30 days, except where retention is legally mandated.
7. Children's Privacy
Our services are directed strictly at individuals 18 years of age and older. We do not knowingly collect personal information from children under 13 (or under 18 depending on regional laws). If we discover that a minor has created an account, we will immediately delete their information.
8. Data Security
We implement industry-standard administrative, physical, and technical security measures—including TLS/SSL encryption for data in transit and AES encryption for sensitive data at rest. However, no transmission over the Internet or wireless network is 100% secure, and we cannot guarantee absolute security.
9. Your Data Protection Rights
Depending on your regional jurisdiction (e.g., GDPR, CCPA, NDPR), you have the right to:
- Access the personal data we hold about you.
- Correct or Update inaccurate personal information.
- Delete your personal data.
- Restrict or Object to certain data processing operations.
- Withdraw Consent at any time where processing was based on consent.
To exercise any of these rights, contact our Data Protection Officer at support@voltarydelogistics.com.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or Google Play policies. Material changes will be communicated via in-app alerts, email notifications, or by updating the "Last Updated" date at the top of this document.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
đź“‹ Google Play Console Submission Checklist
- Host on Web: Host this HTML document on a publicly accessible web page without login requirements (e.g.,
https://voltarydelogistics.com/Privacy).
- Console Link: Provide the exact URL in Google Play Console under App Content > Privacy Policy.
- Data Safety Form: Ensure that declarations for Location, Personal Info, Financial Data, and Identifiers match the disclosures in this policy.
- Account Deletion URL: Input the web account deletion link in the Play Console Data Safety > Account Deletion section.
